Client Rights & Responsibilities: The ‘Paw-ticulars’
Your Furr-tastic Client Rights:
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Top-Notch Care: Expect only kindness, compassion, honest communication, and our best.
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Medical Insights: Understand the whats, whys, and hows of any decision we make.
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Cost clarity: All anesthetic procedures will be provided with an individualized estimate. We are always happy to provide an estimate for any visit, please ask us!
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Treatment Talk: We’ll present the options; you get a say. After all, it’s a partnership.
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Feedback Forum: Have a question or concern? We’re all ears.
Your Role As A Pet Parent:
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Give us the 411 on your pet’s past. The more we know, the better we tailor their care.
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Please call if you need help sooner rather than email or text.
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We love a little fun banter, but let’s keep interactions respectful and positive.
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Bill Settlement: Payment is due when services are rendered.
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Respect our calendar, and we promise to respect your time.
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Your pet’s care plan is a two-way street. Let’s collaborate and make it the best!
Let’s lay down the essentials of this purrfect partnership.
#RealTalk. We know some days are just a series of spilled coffees, traffic jams, and dogs who think shoes are chew toys. But when it comes to visiting us, we’ve got some rules. Stick to them, and we are golden.
RUFF DAYS AND HOW TO DEAL: We all have ’em. But remember the golden rule: Bad day or not, don’t be rude- especially not to our excellent staff, who probably also had a ruff day but still showed up to care for your pet.
SCHEDULING POLICY: We’re organized but not clairvoyant. Drop-ins without a heads-up can be tricky, so no impromptu visits, please. We adore you (and your furry pals), but we typically cannot accommodate walk-in appointments or service requests. Schedule ahead. We make it super simple, call us over the phone at 303.652.8387.
LATE POLICY: ‘Fashionably late’ is great for parties, but not so much for vet visits. Aim to get here on time! First-timers? Do your homework! Fill out that pre-visit questionnaire and make sure you have provided information on how we can get previous records ahead of time. We offer a 10-minute grace period. After that, your options might change —
in-patient day admission, or the dreaded reschedule. We value punctuality, and so does your pet.
in-patient day admission, or the dreaded reschedule. We value punctuality, and so does your pet.
CANCELLATION & RESCHEDULING: Life’s unpredictable; we get it. If plans change, please try to give us a heads-up at least 2 hours before your appointment.
If your pet is scheduled for a procedure, we will collect a $100 deposit to reserve your pet’s spot in the surgical suite, which will be fully refundable on the procedure day. If you need to reschedule, please give at least one business day notice, otherwise the deposit is nonrefundable.
If your pet is scheduled for a procedure, we will collect a $100 deposit to reserve your pet’s spot in the surgical suite, which will be fully refundable on the procedure day. If you need to reschedule, please give at least one business day notice, otherwise the deposit is nonrefundable.
EMERGENCIES: If your pet’s situation screams “emergency”, please call before arriving. We can help to triage as you are on your way. This may include readying our team or sending you on to a facility closer to you.
PAYMENT POLICY: We aim to be transparent. Feel free to ask about fees ahead of time. Payment is due at the time of service.
MUTUAL RESPECT POLICY: We’re all here with a common goal: exceptional pet care. We coach our team to treat you and your pet with kindness, compassion, and open communication. We ask the same from you.
MEDICAL RECORDS & VCPR: The VCPR (Veterinary Client Patient Relationship) requires us to have an ongoing relationship with your pet. Basically, to give top care, we need to have examined your fur-buddy in the past year. Records needed? Just give us a shout, and they’re yours as soon as we are able!
So, there we have it! Respect our rules, and we promise to keep delivering tail-wagging service!
